Trust & Security Centre
Plain-language detail on how ApexVest handles your money, your data and your risk.
Company information
ApexVest Capital operates a managed investment platform for investors in Zambia, Malawi, Uganda and Botswana. Corporate registration and licensing details are provided on request and in our legal documentation.
Investment methodology
Client capital is allocated to published mandates covering allocated gold exposure, digital asset strategies and balanced blends. Each mandate has a documented objective, risk band and rebalancing approach.
Positions are marked to market daily using the prices of the underlying assets. We do not offer fixed, promised or guaranteed returns.
Custody and fund handling
Client balances are recorded in an immutable double-entry ledger. Every deposit, investment, fee, return and withdrawal creates matching debit and credit entries, so balances can always be traced back to a source transaction.
Platform treasury accounts are reconciled against client wallet liabilities.
Security controls
Multi-factor authentication, role-based access control, device and session tracking, full audit logging and row-level database security. Every financial action is authorised server-side — never on the client.
KYC and AML
Identity verification is progressive: basic details, government ID, selfie liveness and proof of address. Verification decisions are made only by authorised compliance staff; users cannot approve their own checks.
Suspicious activity is reviewed and may result in restrictions in line with our obligations.
Risk disclosure
Investing involves risk, including loss of capital. Gold and digital asset prices can move sharply. Returns are not guaranteed, and past performance is not a guarantee of future results. Any projection shown on this platform is illustrative only.
Fees
Each plan publishes its management fee, performance fee and early-exit fee before you invest. Payment provider charges are shown before you confirm a deposit or withdrawal.
Withdrawal policy
Withdrawal requests are reviewed by finance before release. Funds held inside a plan with a lock-up are available after the lock-up ends, or earlier subject to the published early-exit fee. We do not promise instant withdrawals.
Complaints and contact
Raise a support ticket from your account with the category 'Complaint'. Tickets are tracked through open, pending and resolved states, and escalated to a manager where required.